This webinar will provide an overview of the provisions included in the proposed rule, a case study of successful conversion to electronic delivery, and discussions around how to better use the CCR to engage customers.
America's Water Infrastructure Act of 2018 (AWIA) required the Environmental Protection Agency (EPA) to update and modernize the 1998 Consumer Confidence Report (CCR) Rule. The CCRs, which are required disclosures of certain utility source, system, and monitoring information, are also an opportunity to inform and engage with customers to help build trust. The updated CCR rule is required to include key provisions such as codifying electronic delivery, updating the reports to improve readability, providing the report twice per year for larger systems, and including information about corrosion control. Although not required by AWIA, EPA is also anticipated to include provisions around accessibility and environmental justice.
This webinar will prepare the learner for updates to the CCR rule, as well as introduce other methods to enhance the utility of the CCR as a method to improve customer communications and engagement. Although the final requirements of the updated CCR rule will not be known until at least March 2024, the 2023 proposal, combined with the requirements of America's Water Infrastructure Act of 2018 and clarified through work completed by AWWA and others lays the foundation of processes that will need to be updated, challenges that will be likely, and opportunities that will arise. Learners will be able to identify the process challenges and other needs to be ready to adjust to the new requirements and other best practices.
Utilities will likely need to both to redesign some or all of their CCR and revise their internal processes to accommodate changes within the rule. Understanding the proposal will be critical to explore how and what will be required, as well as the opportunity arising from these changes. Learning from how others have undertaken changes to their operations that could help reduce the costs of these changes and better engage with customers will help address key utility needs.
(1) Describe the key components of the proposed revisions to the Consumer Confidence Report rule
(2) Understand how CCR improvements could be useful in improving public trust in drinking water
(3) Identify the benefits and potential challenges associated with electronic delivery of CCRs
(4) Use the information gained to assess your utility's CCR programs to update processes in advance of the final rule
Panel of Experts:
— Moderated by: Adam Carpenter; Manager of Energy and Environmental Policy, AWWA
Panelists to be announced...
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