Avoiding Rate Shock: Making the Case for Water Rates
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Avoiding Rate Shock: Making the Case for Water Rates

Avoiding Rate Shock: Making the Case for Water Rates


This report shows water utilities how to make a winning case for a rate increase to decision makers and customers.

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Communicating the true value of water can act as a shock absorber when utilities must raise rates, according to this study sponsored by the AWWA Water Utility Council.

This comprehensive study found that consumers get upset over rate increases because of a misunderstanding about the true value of...

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