Customer Service Techniques for Utilities DVD
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Customer Service Techniques for Utilities DVD

Customer Service Techniques for Utilities DVD

Customer Service Techniques for Water Utilities outlines customer service basics and the importance of providing good customer service to utility customers. The content in this DVD is also available on AWWA Video Streaming. Trainer subscriptions to video streaming start at $399. Click here for more information and to subscribe.
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A good customer service representative needs to be an effective communicator but it’s also imperative to know the utility, know the water supply, know their job and the job of their co-workers. This video covers the characteristics of excellent customer service, effective communication skills, how...

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