Water Quality Complaint Investigator's Guide, Second Edition (PDF)
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Water Quality Complaint Investigator's Guide, Second Edition (PDF)

Water Quality Complaint Investigator's Guide, Second Edition (PDF)

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This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints.
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Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. This guide covers 90% of the most common...

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