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Water Quality Complaint Investigator's Guide, Second Edition

Water Quality Complaint Investigator's Guide, Second Edition

This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints.

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Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators...

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