EL151 - Management Responsibilities

Course Length: 5 Hours / 0.5 CEUs*

Course Description: A 21st century management role is not the same as a management role was in the 20th century. Stakeholders, business objectives, staff needs, and many other considerations have created a minefield for successful management. This course teaches key management functions and how to work with a governing board. There is a focus on conflict resolution and on interpersonal relationship skills. The course reviews the importance of good management and supervision practices; it also reviews the management of an organization and the senior management team.

Learning Objectives:

• Explain the importance of knowledge transfer and institutional knowledge.
• Describe the changes in employee demographics and retention strategies.
• Give examples of the differences in expectations among the board, stakeholders, and management.
• Create a vision statement.

CEUs *You may be awarded CEUs/PDHs for AWWA education programs by your licensing agency. AWWA grants Continuing Education Units (CEUs) for this course at a rate of 1 CEU for 10 contact hours. It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; 2. To confirm what you need to submit for credit approval.