2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater
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2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater

2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater

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Utility managers can use the data and analyses in this report to determine how their utility’s performance compares to the water or wastewater industry in five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.

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Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to...

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