Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. This guide covers 90% of the most common complaints from consumers.

This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn:

• How to avoid complaints
• How to deal with existing problems
• Most common complaints and their most common fixes
• Concrete information on how to deal with customers
• How to get to the root of the problem before having to go out to the site, which saves time and money

The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.